Chevrolet 2004 Tahoe Spezifikationen PDF herunterladen (Seite 520)

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101

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to

your dealer and to Chevrolet. Normally, any concerns

with the sales transaction or the operation of your

vehicle will be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of

dealership management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the sales, service or parts

manager, contact the owner of the dealership or

the general manager.

STEP TWO: If after contacting a member of dealership

management, it appears your concern cannot be

resolved by the dealership without further help, contact

the Chevrolet Customer Assistance Center by calling

1-800-222-1020. In Canada, contact GM of Canada

Customer Communication Centre in Oshawa by calling

1-800-263-3777 (English) or 1-800-263-7854 (French).

We encourage you to call the toll-free number in order

to give your inquiry prompt attention. Please have

the following information available to give the Customer

Assistance Representative:

• Vehicle Identiﬁcation Number (This is available from

the vehicle registration or title, or the plate at the

top left of the instrument panel and visible through

the windshield.)

• Dealership name and location

• Vehicle delivery date and present mileage

When contacting Chevrolet, please remember that your

concern will likely be resolved at a dealer’s facility.

That is why we suggest you follow Step One ﬁrst if you

have a concern.

STEP THREE: Both General Motors and your dealer

are committed to making sure you are completely

satisﬁed with your new vehicle. However, if you continue

to remain unsatisﬁed after following the procedure

outlined in Steps One and Two, you should ﬁle with the

BBB Auto Line Program to enforce any additional

rights you may have. Canadian owners refer to your

Warranty and Owner Assistance Information booklet for

information on the Canadian Motor Vehicle Arbitration

Plan (CAMVAP).

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