Chevrolet 2008 Impala Spezifikationen PDF herunterladen (Seite 370)

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to

your dealer and to Chevrolet. Normally, any concerns

with the sales transaction or the operation of your

vehicle will be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of

dealership management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the sales, service, or parts

manager, contact the owner of the dealership or the

general manager.

STEP TWO: If after contacting a member of dealership

management, it appears your concern cannot be

resolved by the dealership without further help, in the

U.S., contact the Chevrolet Customer Assistance

Center by calling 1-800-222-1020. In Canada, contact

General Motors of Canada Customer Communication

Centre by calling 1-800-263-3777 (English) or

1-800-263-7854 (French).

We encourage you to call the toll-free number in order

to give your inquiry prompt attention. Please have

the following information available to give the Customer

Assistance Representative:

• Vehicle Identiﬁcation Number (VIN). This is available

from the vehicle registration or title, or the plate at the

top left of the instrument panel and visible through

the windshield.

• Dealership name and location.

• Vehicle delivery date and present mileage

(kilometers).

When contacting Chevrolet, please remember that your

concern will likely be resolved at a dealer’s facility.

That is why we suggest you follow Step One ﬁrst if you

have a concern.

STEP THREE — U.S. Owners: Both General Motors

and your dealer are committed to making sure you

are completely satisﬁed with your new vehicle. However,

if you continue to remain unsatisﬁed after following

the procedure outlined in Steps One and Two,

you should ﬁle with the Better Business Bureau (BBB)

Auto Line Program to enforce your rights.

The BBB Auto Line Program is an out of court program

administered by the Council of Better Business Bureaus

to settle automotive disputes regarding vehicle repairs or

the interpretation of the New Vehicle Limited Warranty.

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