Chevrolet SS 2014 Bedienerhandbuch PDF herunterladen (Seite 4)

4 December 2013

The information submitted by technicians in Field Product

Reports is a critical part of the product problem resolution

process. The details provided on timely issues affecting new

vehicles, especially during the launch of new models, help in

identifying and addressing all types of conditions.

3 Critical Points

When considering when to submit a report, determine if it

meets the following three critical points.

Critical Product Concern – Safety concern, no start,

walk-home condition

Critical Timing – Safety concern, vehicle in dealership, plant

build concern

Critical Information – More details, including photos or

videos to better understand a condition

Field Product Reports can be helpful in communicating a number

of conditions, such as wiring harness routing damage (submitted

with photos), repetitive repairs not addressed by a Bulletin or

PI, or signiﬁcant issues not covered under warranty (including

conditions considered normal operation or found during PDI).

Keep in mind that issues with the Service Information, Bulle-

tin information and Labor Times should be addressed through

Service Information Feedback, not a Field Product Report.

New App

The new Field Product

Report application

makes it easier and

more convenient to

create and submit a re-

port. The new app, GM

Field Product Report, is

free and can be found

on the app stores for

Android and Apple

devices.

To use the new app,

simply download it to

your mobile device

and log in using your

GlobalConnect ID and

password (user proﬁle

information must be

ﬁlled out on the initial

use), and then start ﬁll-

ing out the required ﬁelds. You can also include up to six photos

or up to 30 seconds of video.

In addition to the Field Product Report app, reports can still

be submitted via email. Fill out the form located on GM Global-

Connect > Service Workbench > Service Forms and email it to

[email protected].

For more information about the Field Product Report

process, refer to Bulletin #02-00-89-002L (U.S.) or Bulletin

#10-00-89-006 (Canada).

Thanks to Ray Romeo

If the driveline support (torque tube) is removed from the 2014

Corvette for any reason, special care must be taken to make sure

the propeller shaft splines are in alignment with the front hub

bearing. The Driveline Support must be aligned with the engine

bell housing before attempting to tighten any attachment bolts.

TIP: The propeller input shaft front bearing positioning system

is designed to withstand an insertion force of no more than 582 Y

(130 lb). If the fastening bolts are used as an installation method,

it may create force above this amount and damage the crankshaft

thrust bearing.

When

reinstall-

ing the

driveline

support,

the angle

may be

slightly

off hori-

zontally

or verti-

cally.

This can

make the

driveline

support

difﬁcult to align. Do not use the bell housing attachment bolts

to draw the driveline support tight against the bell housing. Any

small amount of misalignment may cause the input splines of the

propeller shaft to catch on the crankshaft, driving it forward. If

the engine is started in this condition, it may cause the crank-

shaft thrust bearing to be immediately worn, necessitating engine

replacement.

Refer to the appropriate Service Information for complete pro-

cedures on alignment and installation of the driveline support to

ensure that the propeller shaft is properly aligned to the front hub

bearing.

Thanks to Gary Kirrkamm

Some 2013-2014 ATS models equipped with the 2.5L engine

(RPO LCV) may have a rough idle when the engine is at operating

temperature. The roughness is usually noticed through the seat of

the vehicle.

Updated software calibrations are available on TIS2Web to

address this condition. For 2013 models, reprogram the Engine

Control Module (ECM) and the Fuel Pump Control Module

(FPCM). For 2014 models, reprogram the ECM and the Chassis

Control Module (CCM).

Each module must be programmed separately, not sequentially.

Contact the Techline Customer Support Center (TCSC) at

1-800-828-6860 (English) or 1-800-503-3222 (French) for

programming instructions.

Thanks to Mark Gordon

New Field Product Report app for

Android and Apple devices.

When and How

to Submit a Field

Product Report

Corvette Driveline

Support Alignment

Rough Idle Condition

Automatic transmission driveline support.

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