Chevrolet Equinox 2006 Spezifikationen PDF herunterladen (Seite 456)

100

101

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important

to your dealer and to Chevrolet. Normally, any

concerns with the sales transaction or the

operation of your vehicle will be resolved by your

dealer’s sales or service departments. Sometimes,

however, despite the best intentions of all

concerned, misunderstandings can occur.

If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member

of dealership management. Normally, concerns

can be quickly resolved at that level. If the matter

has already been reviewed with the sales,

service, or parts manager, contact the owner of

the dealership or the general manager.

STEP TWO: If after contacting a member of

dealership management, it appears your

concern cannot be resolved by the dealership

without further help, in the U.S., contact the

Chevrolet Customer Assistance Center by

calling 1-800-222-1020. In Canada, contact

General Motors of Canada Customer

Communication Centre by calling 1-800-263-3777

(English) or 1-800-263-7854 (French).

We encourage you to call the toll-free number

in order to give your inquiry prompt attention.

Please have the following information available to

give the Customer Assistance Representative:

• Vehicle Identiﬁcation Number (VIN). This

is available from the vehicle registration or title,

or the plate at the top left of the instrument

panel and visible through the windshield.

• Dealership name and location.

• Vehicle delivery date and present mileage

(kilometers).

When contacting Chevrolet, please remember

that your concern will likely be resolved at

a dealer’s facility. That is why we suggest you

follow Step One ﬁrst if you have a concern.

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