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Chevrolet 1995 S10 Pickup Bedienungshandbuch Seite 360

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Seitenansicht 359
To
file
a
claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you
utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you
may
contact the
BBB
at
any
time. The
BBB
will
attempt to resolve the complaint serving as an intermediary between you
and Chevrolet. If this mediation is unsuccessful,
an
informal hearing will be
scheduled where eligible customers may present their case to
an
impartial
third-party arbitrator.
The arbitrator will make a decision which you'may accept or reject. If you
accept the decision,
GM
will
be bound by
that
decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until a decision is made.
Some state laws may require you to use this program before filing
a
claim
with
a
state-run arbitration program or
in
the courts. For further
information, contact
the
BBB
at 1-800-955-5 100 or the Chevrolet
Customer Assistance Center at 1-800-222-1020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it
may open
an
investigation, and if
it finds that a safety defect exists in a group of vehicles,
it
may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or General Motors.
To contact NHTSA, you may either call the
Auto
Safety Hotline toll-free
at
1-800-424-9393 (or 366-0123
in
the Washington,
D.C.
area) or write to:
NHTSA,
US.
Department
of
Transportation
Washington, D.C. 20590
You
can also obtain other information about motor vehicle safety from the
Hotline.
8-4
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