Chevrolet 1994 Astro Bedienungshandbuch Seite 314

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Seitenansicht 313
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite
the
best intentions of all concerned,
misunderstandings can occur. If your concern has
not
been resolved to your
satisfaction, the following steps should be taken:
STEP
ONE
-
Discuss your concern with a member
of
dealership
management. Normally, concerns can often be quickly resolved at that level.
If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or
the
General Manager.
STEP TWO
-
If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U.S.
Virgin Islands, call
1-809-763-13 15. In all other overseas locations, contact
GM
North
American Export Sales in Canada by calling 1-416-644-41 12. As of
October
4,
1993, call 1-905-644-4 1 12.
For prompt assistance, please have the following information available to
give
the
Customer Assistance Representative:
Your name, address, home and business telephone number
0
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of
concern
We encourage you to call the toll free number listed previously in order
to
give your inquiry prompt attention. However, if
you
wish
to
write
Chevrolet, write
to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0.
Box 7047
Troy, MI 48007-7047
Refer
to
your Warranty and Owner Assistance Information booklet for
addresses
of
Canadian and GM overseas offices.
8-2
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