Chevrolet 1994 Astro Bedienungshandbuch PDF herunterladen (Seite 316)

To file

claim, you will be asked to provide your name and address, your

vehicle identification number (VIN), and a statement of the nature

of your

complaint. Eligibility is limited by vehicle age and mileage, and other

factors.

We prefer you utilize the customer satisfaction procedure before you resort

to AUTO LINE, but you may contact the

BBB

at any time. The

BBB

will

attempt to resolve the complaint serving as an intermediary between you

and Chevrolet. If this mediation is unsuccessful, an informal hearing will be

scheduled where eligible customers may present their case to an impartial

third-party arbitrator.

The arbitrator will make a decision which you may accept or reject. If you

accept the decision,

will be bound by

that

decision. The entire dispute

resolution procedure should ordinarily take about forty days from the time

you file a claim until a decision is made.

Some state laws may require you to use this program before filing a claim

with a state-run arbitration program or in the courts. For further

information, contact the

BBB

at 1-800-955-5

100

or the Chevrolet

Customer Assistance Center at 1-800-222- 1020.

REPORTING SAFETY DEFECTS TO THE

UNITED STATES GOVERNMENT

If you believe that your vehicle has

defect which could cause a crash or

could cause injury or death, you should immediately inform the National

Highway Traffic Safety Administration (NHTSA), in addition to notifying

General Motors.

If NHTSA receives similar complaints, it may open an investigation, and if

it finds that a safety defect exists

a group of vehicles,

may order a recall

and remedy campaign. However, NHTSA cannot become involved in

individual problems between you, your dealer, or General Motors.

To contact NHTSA, you may either call the Auto Safety Hotline toll-free at

1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA,

U.S.

Department of Transportation

Washington,

D.C.

20590

You can also obtain other information about motor vehicle safety from the

Hotline.

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