Chevrolet 1993 Camaro Bedienungshandbuch PDF herunterladen (Seite 260)

Customer Assistance Information

Custumer satisfaction

Procedure

Your satisfaction and goodwill are

important to your dealer and Chevrolet.

Normally, any concern with the sales

transaction or the operation of your

vehicle will be resolved by your

dealer’s Sales or Service Departments.

Sometimes, however, despite

the

best intentions of

all

concerned,

misunderstandings can occur. If your

concern has not been resolved to your

satisfaction, the following steps should

be taken:

STEP

ONE:

Discuss your concern with

a

member

of

dealership management.

Normally, concerns can be quickly

resolved at that level. If the matter has

already been reviewed

with

the Sales,

Service, or Parts Manager, contact the

owner of the dealership

or

the General

Manager.

STEP TWO:

If after contacting a

member of Dealership Management,

it

appears your concern cannot be resolved

by

the dealership without further help,

contact the Chevrolet Customer

Assistance Center by calling

1-800-222-1020.

In

Canada, contact

GM

of Canada Customer Assistance Center

in

Oshawa by calling 1-800-263-3777

(English) or 1-800-263-7854 (French).

In

Mexico, call (525) 254-3777. In Puerto

Rico or

U.S.

Virgin Islands, call

1-809-763-

13

15. In all other overseas

locations, contact

GM

lnternational

Export Sales

in

Canada by calling

For prompt assistance, please have the

following information available to give

the Customer Assistance Representative:

Your name, address, home and

business telephone numbers

0

Vehicle Identification Number (This is

available from the vehicle registration

or title, or the plate attached to the left

top of the instrument panel and visible

through the windshield.)

1-905-644-4

I

12.

Dealership name and location

Vehicle delivery date and present

0

Nature

of

concern

We encourage you to call the toll-free

number listed previously

in

order to give

your inquiry prompt attention. However,

if

you

wish

to write Chevrolet, write to:

mileage

Chevrolet Customer Assistance Center

P.

0.

Box

7047

Troy,

MI

48097-7047

Refer to your Warranty and Owner

Assistance Information booklet for

addresses of Canadian and GM Overseas

offices.

When contacting Chevrolet, please

remember that your concern

will

likely

be resolved

in

the dealership, using the

dealership’s facilities, equipment and

personnel. That

is

why

we suggest

you

follow Step One first

if

you

have a

concern.

Customer Assistance for the Hearing or

Speech Impaired

(TDD)

To

assist owners who have hearing

difficulties, Chevrolet

has

installed

special TDD (Telecommunication

Devices for the Deaf) equipment at its

Customer Assistance Center. Any

hearing or speech impaired customer

who

has access to

a

TDD or a

conventional teletypewriter

(TTY)

can

communicate with Chevrolet by dialing:

(TDD users

in

Canada can dial

I

-800-TDD-CHEV

(1

-800-833-2438).

1-800-263-3830.)

.

.

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