Chevrolet 1994 Lumina Bedienungshandbuch PDF herunterladen (Seite 306)

We prefer you utilize the Customer Satisfaction

Procedure before you resort to AUTO

LINE,

but you

may contact the BBB at any time. The BBB will attempt

to resolve the cbmplaint serving as an intermediary

between you and Chevrolet. If this mediation is

unsuccessful, an informal hearing will be scheduled

where eligible customers may present their case to an

impartial third-party arbitrator.

The arbitrator will make a decision which you may

accept or reject. If you accept the decision, GM will be

bound by that decision. The entire dispute resolution

procedure should ordinarily take about forty days from

the time you file a claim until a decision is made.

Some state laws may require

you

to use this program

before filing a claim with a state-run arbitration program

in the courts. For further information, contact the

BBB at 1-800-955-5100

the Chevrolet Customer

Assistance Center at 1-800-222- 1020.

REPORTING SAFETY DEFECTS

TO THE UNITED STATES

GOVERNMENT

If you believe that your vehicle has a defect which could

cause a crash or could cause injury or death, you should

immediately inform the National Highway Traffic

Safety Administration (NHTSA), in addition to

notifying General Motors.

If NHTSA receives similar complaints, it may open an

investigation, and if it finds that a safety defect exists in

a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved

individual problems between you, your dealer, or

General Motors.

To contact NHTSA, you may either call the Auto Safety

Hotline toll-free at 1-800-424-9393 (or 366-0123 in the

Washington, D.C. area) or write to:

NHTSA,

U.S.

Department of Transportation

Washington, D.C. 20590

You

can also obtain other information about motor

vehicle safety from the Hotline.

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