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8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Chevrolet Roadside Assistance Program
8
-8 Canadian Roadside Assistance
8
-8 Courtesy Transportation
8
-10 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-11 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors
- French Language Manual: 3
- About Driving Your Vehicle 4
- How to Use this Manual 4
- Safety Warnings and Symbols 4
- Vehicle Damage Warnings 5
- Vehicle Symbols 5
- Seats and Seat Controls 9
- Manual Lumbar Support 10
- Reclining Front Seatbacks 10
- Head Restraints 12
- Easy Entry Seats (Two-Door) 12
- -door models 16
- Why Safety Belts Work 18
- -- and the Answers 21
- Driver Position 23
- Q: What’s wrong with this? 26
- -shoulder belt 31
- How the Air Bag System Works 34
- Rear Seat Passengers 39
- -Shoulder Belt 40
- -shoulder 40
- Center Passenger Position 43
- Door Models) 43
- Children 44
- Top Strap 52
- -equipped child restraints 52
- -facing 52
- Outside Seat Position 54
- -facing child restraint, you 55
- Older Children 61
- Safety Belt Extender 64
- After a Crash 65
- Manual Windows 68
- Power Windows (If Equipped) 68
- -Door Models 68
- Door Locks 71
- Leaving Your Vehicle 74
- Remote Keyless Entry System 75
- Operation 76
- Battery Replacement 77
- -volt battery 78
- Resynchronization 78
- Tailgate 79
- New Vehicle “Break-In” 80
- Ignition Positions 81
- Starting Your Engine 82
- -WHEEL HIGH (4H), or 35 mph 87
- Manual Transmission Operation 90
- Parking Brake 94
- Shifting Into PARK (P) 95
- (Automatic Transmission Only) 95
- Shifting Out of PARK (P) 97
- Parking Your Vehicle (Manual 98
- Transmission Models Only) 98
- Parking Over Things That Burn 99
- Engine Exhaust 99
- CAUTION: 100
- Tilt Wheel (If Equipped) 101
- Windshield Wipers 103
- Exterior Lamps 108
- Daytime Running Lamps 109
- Automatic Light Control (ALC) 110
- Lamps On Reminder 110
- Interior Lamps 111
- Battery Rundown Protection 112
- Storage Compartments 114
- Sun Visors 119
- Accessory Power Outlet 120
- Convertible Top (If Equipped) 121
- -- Your Information System 129
- -off Thumbwheel 130
- Instrument Panel Cluster 131
- Speedometer and Odometer 132
- -resistant 132
- Tachometer 132
- -- and even 133
- Safety Belt Reminder Light 133
- Charging System Light 135
- Brake System Warning Light 135
- -- An emission control system 139
- Fuel Gage 144
- Comfort Controls 146
- Air Conditioner Controls 147
- Defogging and Defrosting 148
- Ventilation System 150
- -through ventilation system 150
- -to-side by moving the 150
- Audio Systems 151
- Understanding Radio Reception 156
- Tips About Your Audio System 156
- -way radio -- be sure you 156
- Care of Your Compact Discs 157
- Fixed Mast Antenna 157
- Your Driving, the Road and 159
- Your Vehicle 159
- Defensive Driving 160
- Drunken Driving 161
- -ounce (120 ml) glasses 162
- -1/2 ounces 162
- Control of a Vehicle 164
- Steering 168
- Off-Road Recovery 170
- Loss of Control 172
- Off-Road Driving with Your 173
- Wheel-Drive Vehicle 173
- -up” the engine 179
- -wheeling.” 182
- -lock: Avoid braking so hard 182
- Driving at Night 187
- -year-old 188
- City Driving 192
- Freeway Driving 193
- Before Leaving on a Long Trip 194
- Highway Hypnosis 195
- Hill and Mountain Roads 195
- Winter Driving 197
- Recreational Vehicle Towing 201
- -Wheel Drive” in the Index 202
- -wheel-drive vehicle from 202
- Loading Your Vehicle 205
- Towing a Trailer 207
- Weight of the Trailer 208
- Weight of the Trailer Tongue 209
- Trailer Brakes 211
- -- and they must be 211
- Driving with a Trailer 211
- Following Distance 211
- Parking on a Hill 214
- Hazard Warning Flashers 216
- Other Warning Devices 216
- Jump Starting 217
- -) cable to the 220
- -) terminal of 220
- -) cable 221
- -) cable at 221
- Towing Your Vehicle 222
- Engine Overheating 223
- -speed driving 224
- -- AUTOMATIC OVERDRIVE ( ) or 224
- Cooling System 225
- If a Tire Goes Flat 232
- Changing a Flat Tire 232
- -wheel-drive vehicle 233
- -- not in NEUTRAL 233
- Spare Tire 237
- Front Wheel Location 238
- Rear Wheel Location 238
- Ice or Snow 245
- Doing Your Own Service Work 249
- Fuels in Foreign Countries 252
- Filling Your Tank 253
- Engine Compartment Overview 258
- Engine Oil 261
- When to Add Engine Oil 263
- Engine Air Cleaner/Filter 267
- (If Equipped) 269
- Automatic Transmission Fluid 271
- -- especially in hot weather 272
- -hatched area for a 273
- Manual Transmission Fluid 274
- How to Add Fluid 275
- Hydraulic Clutch 276
- Rear Axle 277
- Four-Wheel Drive 278
- Front Axle 279
- Engine Coolant 280
- Checking Coolant 281
- Radiator Pressure Cap 283
- Power Steering Fluid 284
- Windshield Washer Fluid 285
- Bulb Replacement 291
- Sidemarker Lamps 293
- Rear Combination Lamps 294
- -Up Lamp 294
- Inflation -- Tire Pressure 296
- -type gage to check tire 296
- Tire Inspection and Rotation 297
- -Loading 297
- -- A, B, C 301
- Wheel Replacement 301
- Appearance Care 303
- Cleaning Vinyl 305
- Cleaning Leather 305
- -based or abrasive 305
- Care of Safety Belts 306
- Cleaning Glass Surfaces 306
- Backglass and Wiper Blades 307
- Weatherstrips 307
- Plastic Windows 309
- Cleaning Aluminum Wheels 310
- Cleaning Tires 310
- Sheet Metal Damage 310
- Finish Damage 311
- Underbody Maintenance 311
- Chemical Paint Spotting 311
- Engine Identification 313
- Electrical System 314
- Instrument Panel Fuse Block 315
- -Mounted Stop Lamp 316
- -Up Light 316
- Engine Compartment Fuse Block 316
- Replacement Bulbs 317
- Capacities and Specifications 318
- Normal Maintenance 320
- Replacement Parts 320
- Introduction 322
- Part A: Scheduled 324
- Maintenance Services 324
- Scheduled Maintenance 325
- Footnotes 329
- 3,000 Miles (5 000 km) 330
- 6,000 Miles (10 000 km) 330
- 9,000 Miles (15 000 km) 330
- 12,000 Miles (20 000 km) 331
- 15,000 Miles (25 000 km) 331
- 18,000 Miles (30 000 km) 333
- 21,000 Miles (35 000 km) 333
- 24,000 Miles (40 000 km) 333
- 27,000 Miles (45 000 km) 334
- 30,000 Miles (50 000 km) 334
- 33,000 Miles (55 000 km) 336
- 36,000 Miles (60 000 km) 337
- 39,000 Miles (65 000 km) 337
- 42,000 Miles (70 000 km) 337
- 45,000 Miles (75 000 km) 338
- 48,000 Miles (80 000 km) 339
- 51,000 Miles (85 000 km) 340
- 54,000 Miles (90 000 km) 340
- 57,000 Miles (95 000 km) 340
- 60,000 Miles (100 000 km) 341
- 63,000 Miles (105 000 km) 343
- 66,000 Miles (110 000 km) 344
- 69,000 Miles (115 000 km) 344
- 72,000 Miles (120 000 km) 344
- 75,000 Miles (125 000 km) 345
- 78,000 Miles (130 000 km) 346
- 81,000 Miles (135 000 km) 346
- 84,000 Miles (140 000 km) 347
- 87,000 Miles (145 000 km) 347
- 90,000 Miles (150 000 km) 347
- 93,000 Miles (155 000 km) 350
- 96,000 Miles (160 000 km) 350
- 99,000 Miles (165 000 km) 350
- 100,000 Miles (166 000 km) 351
- 120,000 Miles (200 000 km) 351
- 7,500 Miles (12 500 km) 353
- 22,500 Miles (37 500 km) 354
- 37,500 Miles (62 500 km) 357
- 52,500 Miles (87 500 km) 358
- 67,500 Miles (112 500 km) 361
- 82,500 Miles (137 500 km) 363
- 97,500 Miles (162 500 km) 366
- At Each Fuel Fill 367
- At Least Once a Month 367
- At Least Twice a Year 368
- At Least Once a Year 368
- Part C: Periodic 372
- Maintenance Inspections 372
- Part D: Recommended Fluids 374
- Part E: Maintenance Record 377
- Maintenance Record 377
- Customer Assistance for Text 382
- Telephone (TTY) Users 382
- Customer Assistance Offices 382
- Courtesy Transportation 386
- Transportation Options 387
- -vehicle as 387
- Warranty Information 388
- REPORTING SAFETY 388
- DEFECTS TO THE UNITED 388
- STATES GOVERNMENT 388
- REPORTING SAFETY DEFECTS TO 389
- THE CANADIAN GOVERNMENT 389
- GENERAL MOTORS 389
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