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Black plate (17,1)
Chevrolet Express Owner Manual - 2011
Customer Information 13-17
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer
Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call
1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control
the vehicle.
These modules may store data to
help your dealer technician service
the vehicle. Some modules may
also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner ’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- Door Locks 11
- T : Press to lock and unlock 11
- Seat Adjustment 12
- In Brief 1-7 13
- Safety Belts 14
- Airbag On-Off Switch 14
- Sensing System for 14
- Passenger Airbag 14
- Mirror Adjustment 15
- Steering Wheel 16
- Adjustment 16
- Interior Lighting 16
- D is pressed 16
- D then turn the knob 16
- E DOME OFF : This button is 17
- Exterior Lighting 17
- 2 : Turns on the headlamps 17
- 1-12 In Brief 18
- In Brief 1-13 19
- Transmission 20
- Vehicle Features 21
- H and the HR, MIN, MM 22
- © SEEK ¨ arrows 22
- In Brief 1-17 23
- Performance and 24
- Maintenance 24
- Tire Pressure Monitor 25
- Engine Oil Life System 25
- Fuel E85 (85% Ethanol) 25
- Driving for Better Fuel 26
- Roadside Assistance 26
- Q button 26
- Q : Push this blue button to 27
- ] : Push this red emergency 27
- Q button to 28
- Keys, Doors and 29
- Keys and Locks 30
- Keys, Doors and Windows 2-3 31
- L (Vehicle Locator/ 32
- L for more than 32
- L is pressed again 32
- Remote Vehicle Start 33
- / (Remote Vehicle Start): 34
- Q on the 34
- / until the 34
- 2-8 Keys, Doors and Windows 36
- Lockout Protection 37
- Safety Locks 37
- Side Door 38
- (60/40 Swing-Out) 38
- Sliding Door 39
- Rear Doors 40
- Vehicle Security 41
- Exterior Mirrors 42
- Manual Mirrors 43
- Trailer-Tow Mirrors 43
- Power Mirrors 43
- Interior Mirrors 44
- Manual Windows 45
- Power Windows 45
- Swing-Out Windows 46
- Enhanced Technology 47
- Sun Visors 47
- 2-20 Keys, Doors and Windows 48
- Seats and 49
- Restraints 49
- Head Restraints 50
- Front Seats 50
- Power Seat Adjustment 51
- Reclining Seatbacks 51
- 3-4 Seats and Restraints 52
- Rear Seats 53
- 3-6 Seats and Restraints 54
- Seats and Restraints 3-7 55
- Seats and Restraints 3-9 57
- 3-10 Seats and Restraints 58
- Seats and Restraints 3-11 59
- How to Wear Safety Belts 60
- Properly 60
- Seats and Restraints 3-13 61
- 3-14 Seats and Restraints 62
- Seats and Restraints 3-15 63
- 3-16 Seats and Restraints 64
- Seats and Restraints 3-17 65
- Lap-Shoulder Belt 66
- Seats and Restraints 3-19 67
- 3-20 Seats and Restraints 68
- Seats and Restraints 3-21 69
- 3-22 Seats and Restraints 70
- Safety Belt Use During 71
- Pregnancy 71
- Safety Belt Extender 71
- Safety System Check 71
- Safety Belt Care 72
- Replacing Safety Belt 72
- System Parts after a 72
- Airbag System 73
- 3-26 Seats and Restraints 74
- Where Are the Airbags? 75
- When Should an Airbag 76
- Inflate? 76
- Seats and Restraints 3-29 77
- What Makes an Airbag 78
- How Does an Airbag 78
- Restrain? 78
- What Will You See after 79
- Seats and Restraints 3-33 81
- 3-34 Seats and Restraints 82
- Passenger Sensing 83
- 3-36 Seats and Restraints 84
- Seats and Restraints 3-37 85
- 3-38 Seats and Restraints 86
- Seats and Restraints 3-39 87
- Servicing the 88
- Airbag-Equipped Vehicle 88
- Adding Equipment to the 89
- Airbag System Check 90
- Replacing Airbag System 90
- Parts after a Crash 90
- Child Restraints 91
- 3-44 Seats and Restraints 92
- Infants and Young 93
- Children 93
- 3-46 Seats and Restraints 94
- Seats and Restraints 3-47 95
- Child Restraint Systems 96
- Seats and Restraints 3-49 97
- Where to Put the 98
- Restraint 98
- Seats and Restraints 3-51 99
- Lower Anchors and 100
- Tethers for Children 100
- (LATCH System) 100
- Seats and Restraints 3-53 101
- 3-54 Seats and Restraints 102
- Seats and Restraints 3-55 103
- 3-56 Seats and Restraints 104
- Seats and Restraints 3-57 105
- Replacing LATCH System 106
- Parts After a Crash 106
- Securing Child Restraints 106
- (Rear Seat Position) 106
- Seats and Restraints 3-59 107
- (Front Seat-Passenger 108
- Sensing System) 108
- Seats and Restraints 3-61 109
- 3-62 Seats and Restraints 110
- Seats and Restraints 3-63 111
- (Front Seat-Airbag On/Off 112
- Seats and Restraints 3-65 113
- 3-66 Seats and Restraints 114
- Seats and Restraints 3-67 115
- 3-68 Seats and Restraints 116
- Compartments 117
- 4-2 Storage 118
- Instruments and 119
- Controls 119
- Instruments and Controls 5-3 121
- 5-4 Instruments and Controls 122
- T until PRESS V TO 123
- V to scroll through and 123
- 3 until the vehicle 123
- V to start the compass 124
- V TO CALIBRATE 124
- Instruments and Controls 5-7 125
- 5-8 Instruments and Controls 126
- Power Outlets 127
- Cigarette Lighter 127
- Warning Lights 128
- Gauges, and 128
- Indicators 128
- Instrument Cluster 129
- Speedometer 130
- Odometer 130
- Trip Odometer 130
- 3 on the Driver 130
- Fuel Gauge 131
- Engine Oil Pressure 132
- Engine Coolant 133
- Temperature Gauge 133
- Voltmeter Gauge 134
- Safety Belt Reminders 134
- Airbag Readiness Light 135
- Airbag On-Off Light 136
- Passenger Airbag Status 137
- Indicator 137
- Charging System Light 138
- Malfunction 139
- Indicator Lamp 139
- 5-22 Instruments and Controls 140
- Instruments and Controls 5-23 141
- Brake System Warning 142
- Instruments and Controls 5-25 143
- Tire Pressure Light 144
- Engine Oil Pressure Light 144
- Security Light 145
- High-Beam On Light 145
- Cruise Control Light 145
- Information Displays 146
- Instruments and Controls 5-29 147
- 5-30 Instruments and Controls 148
- Instruments and Controls 5-31 149
- T until UNITS displays 150
- V to select between METRIC 150
- T until the DIC displays 150
- T again until 150
- T until ENGINE HOURS 150
- Vehicle Messages 151
- Door Ajar Messages 152
- Engine Cooling System 152
- Messages 152
- Engine Oil Messages 153
- Engine Power Messages 154
- Fuel System Messages 154
- Key and Lock Messages 155
- Lamp Messages 155
- Ride Control System 155
- Airbag System Messages 156
- Anti-theft Alarm System 157
- Service Vehicle Messages 157
- Tire Messages 158
- Transmission Messages 159
- Vehicle Reminder 159
- Personalization 160
- Instruments and Controls 5-43 161
- 5-44 Instruments and Controls 162
- Instruments and Controls 5-45 163
- 5-46 Instruments and Controls 164
- Instruments and Controls 5-47 165
- 5-48 Instruments and Controls 166
- Lighting 167
- 2 (Headlamps): Turns on the 168
- O position 168
- Exterior Lamps Off 168
- Reminder 168
- O or AUTO and 168
- Lighting 6-3 169
- Automatic Headlamp 170
- Hazard Warning Flashers 171
- 171
- Turn and Lane-Change 171
- Lighting Features 173
- Battery Power Protection 174
- Infotainment 175
- Theft-Deterrent Feature 176
- Operation 177
- 7-4 Infotainment System 178
- Infotainment System 7-5 179
- 7-6 Infotainment System 180
- Infotainment System 7-7 181
- AM-FM Radio 182
- Infotainment System 7-9 183
- Satellite Radio 184
- Infotainment System 7-11 185
- Radio Reception 186
- Fixed Mast Antenna 186
- (Multi-Band) 186
- Fixed Mast 186
- Antenna (Care) 186
- Audio Players 187
- 7-14 Infotainment System 188
- Infotainment System 7-15 189
- © SEEK button, or the ¨ SEEK 190
- Infotainment System 7-17 191
- 7-18 Infotainment System 192
- Auxiliary Devices 193
- 7-20 Infotainment System 194
- Infotainment System 7-21 195
- 7-22 Infotainment System 196
- Infotainment System 7-23 197
- Bluetooth 198
- Infotainment System 7-25 199
- 7-26 Infotainment System 200
- Infotainment System 7-27 201
- 7-28 Infotainment System 202
- Infotainment System 7-29 203
- 7-30 Infotainment System 204
- Infotainment System 7-31 205
- 7-32 Infotainment System 206
- Climate Controls 207
- ) (Bi-Level): Air is divided 208
- - (Defog): This mode clears 208
- 1 (Defrost): This mode clears 208
- V (Maximum Air Conditioning): 209
- < (Rear Window Defogger): 210
- Climate Controls 8-5 211
- Rear Climate Control System 212
- 9 : Turns the system off 213
- Air Vents 214
- Driving and 215
- Operating 215
- Driving Information 216
- Control of a Vehicle 217
- Steering 218
- Off-Road Recovery 219
- Loss of Control 219
- Driving on Wet Roads 220
- Highway Hypnosis 221
- Hill and Mountain Roads 222
- Winter Driving 223
- 9-10 Driving and Operating 224
- If the Vehicle Is Stuck 225
- Vehicle Load Limits 226
- Driving and Operating 9-13 227
- 9-14 Driving and Operating 228
- Driving and Operating 9-15 229
- Starting and 230
- Ignition Positions 231
- Starting the Engine 232
- Driving and Operating 9-19 233
- Fast Idle System 234
- Engine Heater 234
- Retained Accessory 235
- Power (RAP) 235
- Shifting Into Park 236
- Shifting out of Park 237
- Parking over Things 237
- That Burn 237
- Engine Exhaust 238
- Automatic 239
- 9-26 Driving and Operating 240
- Driving and Operating 9-27 241
- Automatic Transmission 242
- (Four Speed) 242
- Driving and Operating 9-29 243
- Manual Mode 244
- Tow/Haul Mode 245
- Drive Systems 246
- Antilock Brake 247
- System (ABS) 247
- Ride Control Systems 248
- Driving and Operating 9-35 249
- Locking Rear Axle 250
- Cruise Control 251
- I button 252
- [ on the steering 253
- I on the steering wheel 253
- 9-40 Driving and Operating 254
- Driving and Operating 9-41 255
- Filling the Tank 257
- Filling a Portable Fuel 258
- Container 258
- General Towing 259
- Driving Characteristics 259
- 9-46 Driving and Operating 260
- Driving and Operating 9-47 261
- Trailer Towing 262
- Driving and Operating 9-49 263
- 9-50 Driving and Operating 264
- Driving and Operating 9-51 265
- 9-52 Driving and Operating 266
- Towing Equipment 267
- 9-54 Driving and Operating 268
- Driving and Operating 9-55 269
- Conversions and 270
- Vehicle Care 271
- General Information 272
- Vehicle Care 10-3 273
- Vehicle Checks 274
- Vehicle Care 10-5 275
- Engine Compartment Overview 276
- Engine Oil 277
- 10-8 Vehicle Care 278
- Vehicle Care 10-9 279
- Fluid (4-Speed 281
- Transmission) 281
- 10-12 Vehicle Care 282
- Vehicle Care 10-13 283
- Fluid (6-Speed 284
- Vehicle Care 10-15 285
- 10-16 Vehicle Care 286
- Vehicle Care 10-17 287
- Engine Air Cleaner/Filter 288
- Cooling System 289
- Vehicle Care 10-21 291
- 10-22 Vehicle Care 292
- Vehicle Care 10-23 293
- Engine Overheating 294
- Vehicle Care 10-25 295
- Engine Fan 296
- Power Steering Fluid 296
- Washer Fluid 297
- 10-28 Vehicle Care 298
- Brake Fluid 299
- 10-30 Vehicle Care 300
- All-Wheel Drive 301
- Front Axle 302
- Rear Axle 302
- Noise Control System 303
- Starter Switch Check 304
- Shift Lock Control 305
- Function Check 305
- Ignition Transmission 305
- Lock Check 305
- Park Brake and P (Park) 306
- Mechanism Check 306
- Wiper Blade Replacement 306
- Bulb Replacement 307
- Headlamps 308
- Vehicle Care 10-39 309
- Front Turn Signal 310
- Sidemarker, and 310
- Parking Lamps 310
- Taillamps 310
- Vehicle Care 10-41 311
- Center High-Mounted 312
- Stoplamp (CHMSL) 312
- License Plate Lamp 312
- Replacement Bulbs 313
- Electrical System 314
- Fuses and Circuit 315
- Breakers 315
- Engine Compartment 315
- Fuse Block 315
- 10-46 Vehicle Care 316
- Vehicle Care 10-47 317
- 10-48 Vehicle Care 318
- Vehicle Care 10-49 319
- Floor Console Fuse Block 320
- Vehicle Care 10-51 321
- Wheels and Tires 322
- Tire Sidewall Labeling 323
- 10-54 Vehicle Care 324
- Vehicle Care 10-55 325
- Tire Designations 326
- Vehicle Care 10-57 327
- Tire Terminology and 328
- Definitions 328
- Vehicle Care 10-59 329
- Tire Pressure 330
- Vehicle Care 10-61 331
- 10-64 Vehicle Care 334
- V TO RELEARN TIRE 335
- V TO RELEARN 335
- Tire Inspection 336
- Tire Rotation 336
- Vehicle Care 10-67 337
- Dual Tire Rotation 338
- When It Is Time for 338
- New Tires 338
- Buying New Tires 339
- 10-70 Vehicle Care 340
- Different Size Tires and 341
- Uniform Tire Quality 342
- Wheel Alignment and Tire 343
- Wheel Replacement 344
- Tire Chains 345
- If a Tire Goes Flat 346
- Tire Changing 347
- 10-78 Vehicle Care 348
- Vehicle Care 10-79 349
- 10-80 Vehicle Care 350
- Vehicle Care 10-81 351
- 10-82 Vehicle Care 352
- Vehicle Care 10-83 353
- 10-84 Vehicle Care 354
- Vehicle Care 10-85 355
- Secondary Latch System 356
- Vehicle Care 10-87 357
- Jump Starting 358
- Vehicle Care 10-89 359
- 10-90 Vehicle Care 360
- Vehicle Care 10-91 361
- 10-92 Vehicle Care 362
- Towing the Vehicle 363
- Recreational Vehicle 363
- 10-94 Vehicle Care 364
- Vehicle Care 10-95 365
- Appearance Care 366
- Vehicle Care 10-97 367
- 10-98 Vehicle Care 368
- Vehicle Care 10-99 369
- Interior Care 370
- Vehicle Care 10-101 371
- 10-102 Vehicle Care 372
- Floor Mats 373
- 10-104 Vehicle Care 374
- Service and 375
- 11-2 Service and Maintenance 376
- Scheduled 377
- 11-4 Service and Maintenance 378
- Service and Maintenance 11-5 379
- 11-6 Service and Maintenance 380
- Service and Maintenance 11-7 381
- 11-8 Service and Maintenance 382
- Service and Maintenance 11-9 383
- Maintenance Replacement Parts 384
- Maintenance Records 385
- 11-12 Service and Maintenance 386
- Service and Maintenance 11-13 387
- 11-14 Service and Maintenance 388
- Technical Data 389
- Vehicle Data 390
- Technical Data 12-3 391
- Engine Drive Belt Routing 392
- Customer 393
- Customer Information 394
- Customer Information 13-3 395
- Customer Satisfaction 396
- Procedure (Mexico) 396
- Customer Assistance 397
- Offices (U.S. and Canada) 397
- Offices (Mexico) 398
- Customer Assistance for 399
- Text Telephone (TTY) 399
- Users (U.S. and Canada) 399
- Online Owner Center 399
- 13-8 Customer Information 400
- Customer Information 13-9 401
- Program (Mexico) 402
- Scheduling Service 402
- Appointments 402
- (U.S. and Canada) 402
- Courtesy Transportation 403
- Program (U.S. and 403
- Collision Damage Repair 404
- Customer Information 13-13 405
- 13-14 Customer Information 406
- Service Publications 407
- Ordering Information 407
- Reporting Safety 408
- Recording and 409
- Event Data Recorders 410
- Customer Information 13-19 411
- 13-20 Customer Information 412
- INDEX i-1 413
- INDEX i-3 415
- INDEX i-5 417
- Black plate (6,1) 418
- INDEX i-7 419
- Black plate (8,1) 420
- INDEX i-9 421
- Black plate (10,1) 422
- INDEX i-11 423
- Black plate (12,1) 424
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