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8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Chevrolet Roadside Assistance Program
8
-7 Canadian Roadside Assistance
8
-8 Courtesy Transportation
8
-9 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8-10 Reporting Safety Defects to the
Canadian Government
8-11 Reporting Safety Defects to General Motors
8
-11 Ordering Service and Owner Publications
in Canada
- 1-800-CHEV-USA 2
- 2000 Chevrolet Malibu 3
- Owner's Manual 3
- Table of Contents 4
- Your Driving and the Road 5
- Problems on the Road 5
- Maintenance Schedule 6
- Service and Appearance Care 6
- French Language Manual: 8
- How to Use this Manual 9
- Safety Warnings and Symbols 9
- Vehicle Damage Warnings 10
- Vehicle Symbols 11
- Service Station Guide 12
- Seats and Seat Controls 14
- Reclining Front Seatbacks 16
- Why Safety Belts Work 19
- -- and the Answers 22
- Driver Position 23
- Q: What’s wrong with this? 27
- -shoulder belt, and 31
- How the Air Bag System Works 34
- -frontal impacts 36
- -frontal collisions 36
- Rear Seat Passengers 39
- Children and Small Adults 42
- Center Passenger Position 44
- Lap Belt 45
- Children 46
- Child Restraints 49
- -facing infant 50
- -facing child seat 51
- Where to Put the Restraint 52
- Rear Outside Seat Position 54
- Center Rear Seat Position 56
- Larger Children 60
- Safety Belt Extender 63
- After a Crash 63
- -800-268-6800.) 66
- Door Locks 67
- Door Ajar Reminder 68
- Rear Door Security Locks 68
- Leaving Your Vehicle 69
- Keyless Entry System (Option) 70
- Operation 71
- Battery Replacement 72
- -volt, CR2032, or equivalent 72
- Remote Trunk Release 74
- Remote Trunk Release Lockout 74
- Passlock 76
- New Vehicle “Break-In” 76
- Ignition Positions 77
- Starting Your Engine 78
- -18 C) or colder, the engine 79
- -up. Usually 79
- Automatic Transaxle Operation 81
- Second-Gear Start 84
- -gear start 84
- Parking Brake 85
- Shifting Into PARK (P) 86
- Shifting Out of PARK (P) 88
- Parking Over Things That Burn 88
- Engine Exhaust 89
- Running Your Engine While 89
- You’re Parked 89
- Tilt Wheel 91
- Turn and Lane Change Signals 92
- Exterior Lamps 97
- Lamps On Reminder 98
- Daytime Running Lamps 98
- -beam headlamps 98
- Automatic Light Control (ALC) 99
- Fog Lamps (If Equipped) 99
- Interior Lamps 100
- Manual Remote Control Mirror 101
- CAUTION: 102
- Storage Compartments 103
- Ashtray and Lighter 104
- Sun Visors 105
- Accessory Power Outlet 105
- Sunroof (If Equipped) 106
- Garment Hook 106
- - Your Information System 107
- Instrument Panel Cluster 109
- Speedometer and Odometer 110
- Warning Lights, Gages and 111
- Indicators 111
- -- and even 112
- Safety Belt Reminder Light 112
- Air Bag Readiness Light 112
- -- An emission control 117
- -up, stalling 118
- Check Oil Light 120
- Passlock Warning Light 120
- Fuel Gage 122
- Comfort Controls 124
- Ventilation System 128
- -through ventilation system 128
- Audio Systems 129
- AM-FM Stereo 130
- -FM to select the band 130
- -emphasis. Anytime a tape is 135
- -D symbol will appear on 135
- Defensive Driving 149
- Drunken Driving 150
- Control of a Vehicle 153
- Steering 156
- Steering in Emergencies 157
- Off-Road Recovery 158
- -- the head-on collision 159
- Loss of Control 160
- Driving at Night 161
- -year-old 162
- City Driving 166
- Freeway Driving 167
- Before Leaving on a Long Trip 168
- Highway Hypnosis 169
- Hill and Mountain Roads 169
- Winter Driving 171
- Recreational Vehicle Towing 174
- -ahead position 175
- Loading Your Vehicle 177
- Towing a Trailer 179
- Weight of the Trailer 180
- Weight of the Trailer Tongue 181
- -carrying hitch, the trailer 181
- -distributing 181
- Driving with a Trailer 183
- Following Distance 183
- Backing Up 183
- Making Turns 184
- Driving On Grades 184
- Hazard Warning Flashers 188
- Other Warning Devices 189
- Jump Starting 189
- -) cable to the 192
- Towing Your Vehicle 194
- Engine Overheating 194
- -speed driving 196
- -- AUTOMATIC OVERDRIVE (D) 196
- Cooling System 197
- If a Tire Goes Flat 203
- Changing a Flat Tire 204
- Spare Tire 206
- Compact Spare Tire 213
- Ice or Snow 214
- Doing Your Own Service Work 216
- -enhancing additive 218
- Fuels in Foreign Countries 219
- Filling Your Tank 219
- 3100 V6 (CODE J) Engine 224
- Engine Oil 225
- When to Add Engine Oil 227
- Engine Air Cleaner/Filter 230
- Automatic Transaxle Fluid 231
- Engine Coolant 232
- Surge Tank Pressure Cap 235
- Power Steering Fluid 235
- Windshield Washer Fluid 236
- -to-use washer 237
- Brake Fluid 237
- Bulb Replacement 241
- Headlamps 242
- Front Exterior Bulbs 243
- -Beam Headlamp 243
- (Interior Mounted) 245
- Rear Exterior Lamps 246
- -Up Lamp 246
- Dome Lamp 248
- Inflation -- Tire Pressure 251
- -type gage to check tire 252
- Tire Inspection and Rotation 252
- -- A, B, C 256
- Wheel Replacement 256
- -carrying 256
- Appearance Care 258
- Care of Safety Belts 261
- Cleaning Glass Surfaces 261
- Cleaning the Outside of the 262
- Windshield and Wiper Blades 262
- Weatherstrips 262
- Cleaning Aluminum Wheels 264
- (If Equipped) 264
- Cleaning Tires 264
- Sheet Metal Damage 264
- Finish Damage 265
- Underbody Maintenance 265
- Chemical Paint Spotting 265
- Engine Identification 267
- Electrical System 268
- Fuses and Circuit Breakers 269
- Replacement Bulbs 274
- Capacities and Specifications 274
- Normal Maintenance 275
- Replacement Parts 275
- Introduction 277
- Part A: Scheduled 279
- Maintenance Services 279
- Scheduled Maintenance 280
- Footnotes 282
- 3,000 Miles (5 000 km) 283
- 6,000 Miles (10 000 km) 283
- 9,000 Miles (15 000 km) 283
- 12,000 Miles (20 000 km) 283
- 15,000 Miles (25 000 km) 284
- 18,000 Miles (30 000 km) 284
- 21,000 Miles (35 000 km) 284
- 24,000 Miles (40 000 km) 284
- 27,000 Miles (45 000 km) 285
- 30,000 Miles (50 000 km) 285
- 33,000 Miles (55 000 km) 285
- 36,000 Miles (60 000 km) 286
- 39,000 Miles (65 000 km) 286
- 42,000 Miles (70 000 km) 286
- 45,000 Miles (75 000 km) 286
- 48,000 Miles (80 000 km) 287
- 50,000 Miles (83 000 km) 287
- 51,000 Miles (85 000 km) 287
- 54,000 Miles (90 000 km) 288
- 57,000 Miles (95 000 km) 288
- 60,000 Miles (100 000 km) 288
- 63,000 Miles (105 000 km) 289
- 66,000 Miles (110 000 km) 289
- 69,000 Miles (115 000 km) 289
- 72,000 Miles (120 000 km) 289
- 75,000 Miles (125 000 km) 290
- 78,000 Miles (130 000 km) 290
- 81,000 Miles (135 000 km) 290
- 84,000 Miles (140 000 km) 290
- 87,000 Miles (145 000 km) 291
- 90,000 Miles (150 000 km) 291
- 93,000 Miles (155 000 km) 291
- 96,000 Miles (160 000 km) 292
- 99,000 Miles (165 000 km) 292
- 100,000 Miles (166 000 km) 292
- 150,000 Miles (240 000 km) 293
- 7,500 Miles (12 500 km) 295
- 22,500 Miles (37 500 km) 295
- 37,500 Miles (62 500 km) 296
- 52,500 Miles (87 500 km) 297
- 67,500 Miles (112 500 km) 298
- 82,500 Miles (137 500 km) 299
- 97,500 Miles (162 500 km) 300
- At Each Fuel Fill 302
- At Least Once a Month 302
- At Least Twice a Year 303
- At Least Once a Year 303
- Part C: Periodic Maintenance 306
- Inspections 306
- Throttle System Inspection 307
- Brake System Inspection 307
- -up, binding, leaks, cracks 307
- -adjusting and no manual 307
- Part D: Recommended Fluids 308
- Part E: Maintenance Record 309
- Maintenance Record 309
- Customer Assistance for Text 317
- Telephone (TTY) Users 317
- Customer Assistance Offices 317
- Canadian Roadside Assistance 320
- Courtesy Transportation 321
- Warranty Information 322
- REPORTING SAFETY DEFECTS 323
- TO THE UNITED STATES 323
- GOVERNMENT 323
- REPORTING SAFETY DEFECTS TO 323
- THE CANADIAN GOVERNMENT 323
- TO GENERAL MOTORS 324
- Ordering Service and Owner 324
- Publications in Canada 324
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