Chevrolet 2002 Impala Bedienungshandbuch Seite 387
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8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
- 2002 Chevrolet Impala 2
- Owner’s Manual 2
- French Language Manual: 3
- How to Use this Manual 4
- Safety Warnings and Symbols 4
- Vehicle Damage Warnings 5
- Vehicle Symbols 5
- Seats and Seat Controls 8
- Manual Lumbar (If Equipped) 9
- Heated Front Seat (Option) 10
- Reclining Front Seatbacks 10
- Head Restraints 12
- -shoulder 12
- Why Safety Belts Work 16
- -- and the Answers 19
- Driver Position 20
- Q: What’s wrong with this? 23
- -shoulder belt, and 27
- Air Bag Systems 28
- How the Air Bag Systems Work 31
- -frontal impacts 34
- -frontal 34
- Lap Belt 38
- Rear Seat Passengers 39
- Children and Small Adults 42
- Children 44
- Top Strap 52
- -facing child 52
- Children (LATCH System) 53
- -facing child restraint, you 58
- Older Children 62
- Safety Belt Extender 65
- After a Crash 66
- Door Locks 72
- Operation 76
- - deterrent system (if your 76
- -Deterrent 76
- -deterrent 77
- Battery Replacement 78
- Trunk Lock 80
- Remote Trunk Release 80
- Trunk Assist Handle 80
- Trunk Release Handle 81
- Trap-Resistant Trunk Kit 81
- -- Display Current Settings 87
- -- Turns feature off 88
- -- 30 seconds 88
- -- 60 seconds 88
- -- Automatic door lock 89
- -- One flash for each remote 90
- -Deterrent System” 90
- -- Turns feature on 92
- -- Short Chirp 94
- -- Long Chirp 94
- Passlock 96
- New Vehicle “Break-In” 96
- Ignition Positions 97
- Starting Your Engine 98
- -quarter of the way down 99
- -18 C) or colder, the engine 100
- -up. Usually 100
- CAUTION: 101
- Automatic Transaxle Operation 102
- -highway scenarios 105
- Parking Brake 106
- Shifting Into PARK (P) 107
- Column Shift 108
- Shifting Out of PARK (P) 110
- Parking Over Things That Burn 111
- Engine Exhaust 111
- Running Your Engine While 112
- You’re Parked 112
- Tilt Wheel 113
- -out bulbs and then check 114
- Exterior Lamps 120
- Delayed Headlamp Illumination 122
- Fog Lamps (If Equipped) 122
- Interior Lamps 123
- Delayed Entry Lighting 124
- Delayed Exit Lighting 124
- Rearview Mirror (If Equipped) 127
- and Map Lamps (Option) 128
- Storage Compartments 130
- Ashtrays and Lighter 131
- Sun Visors 131
- Accessory Power Outlet 132
- Auxiliary Power Connection 134
- (Power Drop) 134
- OnStar System (If Equipped) 135
- OnStar Services 136
- Assist Handles (If Equipped) 138
- Garment Hooks 138
- Power Sunroof (Option) 139
- -210 of Industry Canada 140
- -- Your Information System 144
- Instrument Panel Cluster 146
- Speedometer and Odometer 148
- Trip Odometer 148
- Warning Lights, Gages 149
- -- and even 150
- Safety Belt Reminder Light 150
- Malfunction Indicator Lamp 155
- (Check Engine Light) 155
- -- An emission control system 156
- -up, stalling when you put 157
- Message Center 160
- -beam headlamps 168
- -headlamps 168
- Driver Information Center 169
- (DIC) (Option) 169
- Compass Variance 170
- -E- to be displayed 172
- --” is displayed 172
- Trip Computer 172
- Comfort Controls 174
- Rear Window Defogger 177
- Ventilation System 178
- -through ventilation system 178
- Audio Systems 179
- -1 will appear on the 186
- -D symbol will appear 186
- -D symbol are trademarks of 186
- (If Equipped) 197
- Theft-Deterrent Feature 207
- Understanding Radio Reception 209
- Tips About Your Audio System 209
- -way radio -- be sure you 209
- Care of Your Compact Discs 211
- Backglass Antenna 211
- Chime Level Adjustment 212
- Defensive Driving 214
- Drunken Driving 215
- Control of a Vehicle 218
- Traction Control System 221
- (3800 V6 Engine) 221
- Steering 223
- Off-Road Recovery 225
- -- the head-on collision 226
- Loss of Control 227
- Driving at Night 228
- -year-old 229
- City Driving 233
- Freeway Driving 234
- Before Leaving on a Long Trip 235
- Highway Hypnosis 236
- Hill and Mountain Roads 236
- Winter Driving 238
- -lock, if you brake so 240
- Recreational Vehicle Towing 242
- Dinghy Towing 243
- Dolly Towing 243
- -ahead position 243
- Loading Your Vehicle 244
- Towing a Trailer 246
- Weight of the Trailer 247
- Weight of the Trailer Tongue 248
- -carrying hitch or a 248
- Trailer Brakes 250
- -lock brakes, do not try to 250
- -lock brakes 250
- Driving with a Trailer 250
- Following Distance 251
- Backing Up 251
- Making Turns 251
- Parking on a Hill 253
- Hazard Warning Flashers 255
- Other Warning Devices 255
- Jump Starting 256
- -) terminal locations on 257
- -) cable at 261
- -) cable from the 262
- Towing Your Vehicle 263
- Engine Overheating 263
- -speed driving 265
- -- AUTOMATIC OVERDRIVE (D) 265
- Cooling System 266
- -COOL coolant mixture 275
- If a Tire Goes Flat 276
- Changing a Flat Tire 276
- Removing Wheel Covers and 279
- Wheel Nut Caps 279
- Wheel Covers 280
- -size tire do the following: 286
- Compact Spare Tire 288
- Ice or Snow 289
- Doing Your Own Service Work 291
- Gasoline Specifications 293
- California Fuel 293
- -check test 293
- Fuels in Foreign Countries 294
- Filling Your Tank 295
- Hood Release 298
- Engine Compartment Overview 299
- Engine Oil 301
- When to Add Engine Oil 302
- -looped engine oil dipstick 303
- -30 is best for your vehicle 304
- -30 if it’s going to 304
- -30 if it’s going to be 305
- Engine Air Cleaner/Filter 308
- Automatic Transaxle Fluid 310
- How to Check 311
- -- especially in hot weather 311
- -hatched area 312
- Engine Coolant 313
- Checking Coolant 315
- Radiator Pressure Cap 317
- Power Steering Fluid 317
- Windshield Washer Fluid 318
- Adding Washer Fluid 319
- -to-use washer 319
- Bulb Replacement 324
- Signal Lamps 325
- -Beam Headlamp 325
- Sidemarker Lamps 327
- Back-Up Lamp 328
- Windshield Wiper 329
- Blade Replacement 329
- Inflation -- Tire Pressure 331
- -type gage to check tire 331
- Tire Inspection and Rotation 333
- Buying New Tires 335
- -Loading Information label 335
- -season tread 335
- -- AA, A, B, C 337
- -ahead braking 337
- -- A, B, C 337
- Appearance Care 340
- -- before they set 341
- Using Cleaner on Fabric 341
- -dampened 341
- Care of Safety Belts 342
- Cleaning Glass Surfaces 343
- Cleaning the Outside of the 343
- Windshield, Backglass and 343
- Wiper Blades 343
- Weatherstrips 344
- Finish Care 345
- -approved cleaning products 345
- -abrasive and made for a 345
- Cleaning Aluminum Wheels 346
- Cleaning Tires 346
- Sheet Metal Damage 346
- Finish Damage 347
- Underbody Maintenance 347
- Chemical Paint Spotting 347
- Engine Identification 349
- Electrical System 350
- Fuses and Circuit Breakers 351
- -Lock Brake System 352
- -Up Lamps 353
- -up Lamps Relay 354
- Replacement Bulbs 357
- Capacities and Specifications 357
- Air Conditioning 358
- Refrigerant Capacity 358
- Normal Maintenance 359
- Replacement Parts 359
- Introduction 361
- Part A: Scheduled 363
- Maintenance Services 363
- Scheduled Maintenance 364
- 7,500 Miles (12 500 km) 368
- 15,000 Miles (25 000 km) 368
- 22,500 Miles (37 500 km) 369
- 30,000 Miles (50 000 km) 369
- 37,500 Miles (62 500 km) 369
- 45,000 Miles (75 000 km) 370
- 50,000 Miles (83 000 km) 370
- 52,500 Miles (87 500 km) 371
- 60,000 Miles (100 000 km) 371
- 67,500 Miles (112 500 km) 372
- 75,000 Miles (125 000 km) 372
- 82,500 Miles (137 500 km) 373
- 90,000 Miles (150 000 km) 373
- 97,500 Miles (162 500 km) 373
- 100,000 Miles (166 000 km) 374
- 150,000 Miles (240 000 km) 374
- At Each Fuel Fill 375
- At Least Once a Month 375
- At Least Twice a Year 376
- At Least Once a Year 376
- Part C: Periodic 379
- Maintenance Inspections 379
- Part D: Recommended Fluids 381
- Part E: Maintenance Record 382
- Maintenance Record 382
- Customer Assistance for Text 389
- Telephone (TTY) Users 389
- Customer Assistance Offices 389
- Courtesy Transportation 393
- Transportation Options 394
- -vehicle as 394
- Warranty Information 395
- REPORTING SAFETY 395
- DEFECTS TO THE UNITED 395
- STATES GOVERNMENT 395
- REPORTING SAFETY DEFECTS TO 396
- THE CANADIAN GOVERNMENT 396
- GENERAL MOTORS 396
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