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Chevrolet Express Owner Manual - 2011
13-6 Customer Information
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S.
de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0800
Long Distance: 011-52-53 29 0800
Customer Assistance
Offices (Mexico)
To contact the Customer Assistance
Center (CAC), use the phone
numbers listed in this section.
Customer assistance is available
Monday through Friday, 08:00 to
20:00 hours, and Saturdays from
08:00 to 15:00 hours.
All e-mail inquiries to the Customer
Assistance Center (CAC) should be
Mexico
From Mexico City
5329-0811
From Other Mexico Locations
01-800-466-0811
United States and Canada
1-866-466-8190
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- Door Locks 11
- T : Press to lock and unlock 11
- Seat Adjustment 12
- In Brief 1-7 13
- Safety Belts 14
- Airbag On-Off Switch 14
- Sensing System for 14
- Passenger Airbag 14
- Mirror Adjustment 15
- Steering Wheel 16
- Adjustment 16
- Interior Lighting 16
- D is pressed 16
- D then turn the knob 16
- E DOME OFF : This button is 17
- Exterior Lighting 17
- 2 : Turns on the headlamps 17
- 1-12 In Brief 18
- In Brief 1-13 19
- Transmission 20
- Vehicle Features 21
- H and the HR, MIN, MM 22
- © SEEK ¨ arrows 22
- In Brief 1-17 23
- Performance and 24
- Maintenance 24
- Tire Pressure Monitor 25
- Engine Oil Life System 25
- Fuel E85 (85% Ethanol) 25
- Driving for Better Fuel 26
- Roadside Assistance 26
- Q button 26
- Q : Push this blue button to 27
- ] : Push this red emergency 27
- Q button to 28
- Keys, Doors and 29
- Keys and Locks 30
- Keys, Doors and Windows 2-3 31
- L (Vehicle Locator/ 32
- L for more than 32
- L is pressed again 32
- Remote Vehicle Start 33
- / (Remote Vehicle Start): 34
- Q on the 34
- / until the 34
- 2-8 Keys, Doors and Windows 36
- Lockout Protection 37
- Safety Locks 37
- Side Door 38
- (60/40 Swing-Out) 38
- Sliding Door 39
- Rear Doors 40
- Vehicle Security 41
- Exterior Mirrors 42
- Manual Mirrors 43
- Trailer-Tow Mirrors 43
- Power Mirrors 43
- Interior Mirrors 44
- Manual Windows 45
- Power Windows 45
- Swing-Out Windows 46
- Enhanced Technology 47
- Sun Visors 47
- 2-20 Keys, Doors and Windows 48
- Seats and 49
- Restraints 49
- Head Restraints 50
- Front Seats 50
- Power Seat Adjustment 51
- Reclining Seatbacks 51
- 3-4 Seats and Restraints 52
- Rear Seats 53
- 3-6 Seats and Restraints 54
- Seats and Restraints 3-7 55
- Seats and Restraints 3-9 57
- 3-10 Seats and Restraints 58
- Seats and Restraints 3-11 59
- How to Wear Safety Belts 60
- Properly 60
- Seats and Restraints 3-13 61
- 3-14 Seats and Restraints 62
- Seats and Restraints 3-15 63
- 3-16 Seats and Restraints 64
- Seats and Restraints 3-17 65
- Lap-Shoulder Belt 66
- Seats and Restraints 3-19 67
- 3-20 Seats and Restraints 68
- Seats and Restraints 3-21 69
- 3-22 Seats and Restraints 70
- Safety Belt Use During 71
- Pregnancy 71
- Safety Belt Extender 71
- Safety System Check 71
- Safety Belt Care 72
- Replacing Safety Belt 72
- System Parts after a 72
- Airbag System 73
- 3-26 Seats and Restraints 74
- Where Are the Airbags? 75
- When Should an Airbag 76
- Inflate? 76
- Seats and Restraints 3-29 77
- What Makes an Airbag 78
- How Does an Airbag 78
- Restrain? 78
- What Will You See after 79
- Seats and Restraints 3-33 81
- 3-34 Seats and Restraints 82
- Passenger Sensing 83
- 3-36 Seats and Restraints 84
- Seats and Restraints 3-37 85
- 3-38 Seats and Restraints 86
- Seats and Restraints 3-39 87
- Servicing the 88
- Airbag-Equipped Vehicle 88
- Adding Equipment to the 89
- Airbag System Check 90
- Replacing Airbag System 90
- Parts after a Crash 90
- Child Restraints 91
- 3-44 Seats and Restraints 92
- Infants and Young 93
- Children 93
- 3-46 Seats and Restraints 94
- Seats and Restraints 3-47 95
- Child Restraint Systems 96
- Seats and Restraints 3-49 97
- Where to Put the 98
- Restraint 98
- Seats and Restraints 3-51 99
- Lower Anchors and 100
- Tethers for Children 100
- (LATCH System) 100
- Seats and Restraints 3-53 101
- 3-54 Seats and Restraints 102
- Seats and Restraints 3-55 103
- 3-56 Seats and Restraints 104
- Seats and Restraints 3-57 105
- Replacing LATCH System 106
- Parts After a Crash 106
- Securing Child Restraints 106
- (Rear Seat Position) 106
- Seats and Restraints 3-59 107
- (Front Seat-Passenger 108
- Sensing System) 108
- Seats and Restraints 3-61 109
- 3-62 Seats and Restraints 110
- Seats and Restraints 3-63 111
- (Front Seat-Airbag On/Off 112
- Seats and Restraints 3-65 113
- 3-66 Seats and Restraints 114
- Seats and Restraints 3-67 115
- 3-68 Seats and Restraints 116
- Compartments 117
- 4-2 Storage 118
- Instruments and 119
- Controls 119
- Instruments and Controls 5-3 121
- 5-4 Instruments and Controls 122
- T until PRESS V TO 123
- V to scroll through and 123
- 3 until the vehicle 123
- V to start the compass 124
- V TO CALIBRATE 124
- Instruments and Controls 5-7 125
- 5-8 Instruments and Controls 126
- Power Outlets 127
- Cigarette Lighter 127
- Warning Lights 128
- Gauges, and 128
- Indicators 128
- Instrument Cluster 129
- Speedometer 130
- Odometer 130
- Trip Odometer 130
- 3 on the Driver 130
- Fuel Gauge 131
- Engine Oil Pressure 132
- Engine Coolant 133
- Temperature Gauge 133
- Voltmeter Gauge 134
- Safety Belt Reminders 134
- Airbag Readiness Light 135
- Airbag On-Off Light 136
- Passenger Airbag Status 137
- Indicator 137
- Charging System Light 138
- Malfunction 139
- Indicator Lamp 139
- 5-22 Instruments and Controls 140
- Instruments and Controls 5-23 141
- Brake System Warning 142
- Instruments and Controls 5-25 143
- Tire Pressure Light 144
- Engine Oil Pressure Light 144
- Security Light 145
- High-Beam On Light 145
- Cruise Control Light 145
- Information Displays 146
- Instruments and Controls 5-29 147
- 5-30 Instruments and Controls 148
- Instruments and Controls 5-31 149
- T until UNITS displays 150
- V to select between METRIC 150
- T until the DIC displays 150
- T again until 150
- T until ENGINE HOURS 150
- Vehicle Messages 151
- Door Ajar Messages 152
- Engine Cooling System 152
- Messages 152
- Engine Oil Messages 153
- Engine Power Messages 154
- Fuel System Messages 154
- Key and Lock Messages 155
- Lamp Messages 155
- Ride Control System 155
- Airbag System Messages 156
- Anti-theft Alarm System 157
- Service Vehicle Messages 157
- Tire Messages 158
- Transmission Messages 159
- Vehicle Reminder 159
- Personalization 160
- Instruments and Controls 5-43 161
- 5-44 Instruments and Controls 162
- Instruments and Controls 5-45 163
- 5-46 Instruments and Controls 164
- Instruments and Controls 5-47 165
- 5-48 Instruments and Controls 166
- Lighting 167
- 2 (Headlamps): Turns on the 168
- O position 168
- Exterior Lamps Off 168
- Reminder 168
- O or AUTO and 168
- Lighting 6-3 169
- Automatic Headlamp 170
- Hazard Warning Flashers 171
- 171
- Turn and Lane-Change 171
- Lighting Features 173
- Battery Power Protection 174
- Infotainment 175
- Theft-Deterrent Feature 176
- Operation 177
- 7-4 Infotainment System 178
- Infotainment System 7-5 179
- 7-6 Infotainment System 180
- Infotainment System 7-7 181
- AM-FM Radio 182
- Infotainment System 7-9 183
- Satellite Radio 184
- Infotainment System 7-11 185
- Radio Reception 186
- Fixed Mast Antenna 186
- (Multi-Band) 186
- Fixed Mast 186
- Antenna (Care) 186
- Audio Players 187
- 7-14 Infotainment System 188
- Infotainment System 7-15 189
- © SEEK button, or the ¨ SEEK 190
- Infotainment System 7-17 191
- 7-18 Infotainment System 192
- Auxiliary Devices 193
- 7-20 Infotainment System 194
- Infotainment System 7-21 195
- 7-22 Infotainment System 196
- Infotainment System 7-23 197
- Bluetooth 198
- Infotainment System 7-25 199
- 7-26 Infotainment System 200
- Infotainment System 7-27 201
- 7-28 Infotainment System 202
- Infotainment System 7-29 203
- 7-30 Infotainment System 204
- Infotainment System 7-31 205
- 7-32 Infotainment System 206
- Climate Controls 207
- ) (Bi-Level): Air is divided 208
- - (Defog): This mode clears 208
- 1 (Defrost): This mode clears 208
- V (Maximum Air Conditioning): 209
- < (Rear Window Defogger): 210
- Climate Controls 8-5 211
- Rear Climate Control System 212
- 9 : Turns the system off 213
- Air Vents 214
- Driving and 215
- Operating 215
- Driving Information 216
- Control of a Vehicle 217
- Steering 218
- Off-Road Recovery 219
- Loss of Control 219
- Driving on Wet Roads 220
- Highway Hypnosis 221
- Hill and Mountain Roads 222
- Winter Driving 223
- 9-10 Driving and Operating 224
- If the Vehicle Is Stuck 225
- Vehicle Load Limits 226
- Driving and Operating 9-13 227
- 9-14 Driving and Operating 228
- Driving and Operating 9-15 229
- Starting and 230
- Ignition Positions 231
- Starting the Engine 232
- Driving and Operating 9-19 233
- Fast Idle System 234
- Engine Heater 234
- Retained Accessory 235
- Power (RAP) 235
- Shifting Into Park 236
- Shifting out of Park 237
- Parking over Things 237
- That Burn 237
- Engine Exhaust 238
- Automatic 239
- 9-26 Driving and Operating 240
- Driving and Operating 9-27 241
- Automatic Transmission 242
- (Four Speed) 242
- Driving and Operating 9-29 243
- Manual Mode 244
- Tow/Haul Mode 245
- Drive Systems 246
- Antilock Brake 247
- System (ABS) 247
- Ride Control Systems 248
- Driving and Operating 9-35 249
- Locking Rear Axle 250
- Cruise Control 251
- I button 252
- [ on the steering 253
- I on the steering wheel 253
- 9-40 Driving and Operating 254
- Driving and Operating 9-41 255
- Filling the Tank 257
- Filling a Portable Fuel 258
- Container 258
- General Towing 259
- Driving Characteristics 259
- 9-46 Driving and Operating 260
- Driving and Operating 9-47 261
- Trailer Towing 262
- Driving and Operating 9-49 263
- 9-50 Driving and Operating 264
- Driving and Operating 9-51 265
- 9-52 Driving and Operating 266
- Towing Equipment 267
- 9-54 Driving and Operating 268
- Driving and Operating 9-55 269
- Conversions and 270
- Vehicle Care 271
- General Information 272
- Vehicle Care 10-3 273
- Vehicle Checks 274
- Vehicle Care 10-5 275
- Engine Compartment Overview 276
- Engine Oil 277
- 10-8 Vehicle Care 278
- Vehicle Care 10-9 279
- Fluid (4-Speed 281
- Transmission) 281
- 10-12 Vehicle Care 282
- Vehicle Care 10-13 283
- Fluid (6-Speed 284
- Vehicle Care 10-15 285
- 10-16 Vehicle Care 286
- Vehicle Care 10-17 287
- Engine Air Cleaner/Filter 288
- Cooling System 289
- Vehicle Care 10-21 291
- 10-22 Vehicle Care 292
- Vehicle Care 10-23 293
- Engine Overheating 294
- Vehicle Care 10-25 295
- Engine Fan 296
- Power Steering Fluid 296
- Washer Fluid 297
- 10-28 Vehicle Care 298
- Brake Fluid 299
- 10-30 Vehicle Care 300
- All-Wheel Drive 301
- Front Axle 302
- Rear Axle 302
- Noise Control System 303
- Starter Switch Check 304
- Shift Lock Control 305
- Function Check 305
- Ignition Transmission 305
- Lock Check 305
- Park Brake and P (Park) 306
- Mechanism Check 306
- Wiper Blade Replacement 306
- Bulb Replacement 307
- Headlamps 308
- Vehicle Care 10-39 309
- Front Turn Signal 310
- Sidemarker, and 310
- Parking Lamps 310
- Taillamps 310
- Vehicle Care 10-41 311
- Center High-Mounted 312
- Stoplamp (CHMSL) 312
- License Plate Lamp 312
- Replacement Bulbs 313
- Electrical System 314
- Fuses and Circuit 315
- Breakers 315
- Engine Compartment 315
- Fuse Block 315
- 10-46 Vehicle Care 316
- Vehicle Care 10-47 317
- 10-48 Vehicle Care 318
- Vehicle Care 10-49 319
- Floor Console Fuse Block 320
- Vehicle Care 10-51 321
- Wheels and Tires 322
- Tire Sidewall Labeling 323
- 10-54 Vehicle Care 324
- Vehicle Care 10-55 325
- Tire Designations 326
- Vehicle Care 10-57 327
- Tire Terminology and 328
- Definitions 328
- Vehicle Care 10-59 329
- Tire Pressure 330
- Vehicle Care 10-61 331
- 10-64 Vehicle Care 334
- V TO RELEARN TIRE 335
- V TO RELEARN 335
- Tire Inspection 336
- Tire Rotation 336
- Vehicle Care 10-67 337
- Dual Tire Rotation 338
- When It Is Time for 338
- New Tires 338
- Buying New Tires 339
- 10-70 Vehicle Care 340
- Different Size Tires and 341
- Uniform Tire Quality 342
- Wheel Alignment and Tire 343
- Wheel Replacement 344
- Tire Chains 345
- If a Tire Goes Flat 346
- Tire Changing 347
- 10-78 Vehicle Care 348
- Vehicle Care 10-79 349
- 10-80 Vehicle Care 350
- Vehicle Care 10-81 351
- 10-82 Vehicle Care 352
- Vehicle Care 10-83 353
- 10-84 Vehicle Care 354
- Vehicle Care 10-85 355
- Secondary Latch System 356
- Vehicle Care 10-87 357
- Jump Starting 358
- Vehicle Care 10-89 359
- 10-90 Vehicle Care 360
- Vehicle Care 10-91 361
- 10-92 Vehicle Care 362
- Towing the Vehicle 363
- Recreational Vehicle 363
- 10-94 Vehicle Care 364
- Vehicle Care 10-95 365
- Appearance Care 366
- Vehicle Care 10-97 367
- 10-98 Vehicle Care 368
- Vehicle Care 10-99 369
- Interior Care 370
- Vehicle Care 10-101 371
- 10-102 Vehicle Care 372
- Floor Mats 373
- 10-104 Vehicle Care 374
- Service and 375
- 11-2 Service and Maintenance 376
- Scheduled 377
- 11-4 Service and Maintenance 378
- Service and Maintenance 11-5 379
- 11-6 Service and Maintenance 380
- Service and Maintenance 11-7 381
- 11-8 Service and Maintenance 382
- Service and Maintenance 11-9 383
- Maintenance Replacement Parts 384
- Maintenance Records 385
- 11-12 Service and Maintenance 386
- Service and Maintenance 11-13 387
- 11-14 Service and Maintenance 388
- Technical Data 389
- Vehicle Data 390
- Technical Data 12-3 391
- Engine Drive Belt Routing 392
- Customer 393
- Customer Information 394
- Customer Information 13-3 395
- Customer Satisfaction 396
- Procedure (Mexico) 396
- Customer Assistance 397
- Offices (U.S. and Canada) 397
- Offices (Mexico) 398
- Customer Assistance for 399
- Text Telephone (TTY) 399
- Users (U.S. and Canada) 399
- Online Owner Center 399
- 13-8 Customer Information 400
- Customer Information 13-9 401
- Program (Mexico) 402
- Scheduling Service 402
- Appointments 402
- (U.S. and Canada) 402
- Courtesy Transportation 403
- Program (U.S. and 403
- Collision Damage Repair 404
- Customer Information 13-13 405
- 13-14 Customer Information 406
- Service Publications 407
- Ordering Information 407
- Reporting Safety 408
- Recording and 409
- Event Data Recorders 410
- Customer Information 13-19 411
- 13-20 Customer Information 412
- INDEX i-1 413
- INDEX i-3 415
- INDEX i-5 417
- Black plate (6,1) 418
- INDEX i-7 419
- Black plate (8,1) 420
- INDEX i-9 421
- Black plate (10,1) 422
- INDEX i-11 423
- Black plate (12,1) 424
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