Chevrolet 1994 Blazer Bedienungshandbuch Seite 366

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When contacting Chevrolet, please remember that your concern will likely
be resolved in
the
dealership, using the dealership’s facilities, equipment
and personnel. That is why we suggest
you
follow Step One first if you have
a concern.
Customer Assistance
for
the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access
to
a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1
-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM
Participation in
BBB
AUTO
LINE
-
Alternative Dispute Resolution Program*
*This program may not be available
in
all states, depending on state law.
Canadian owners refer
to
your Warranty and Owner Assistance information
booklet. General Motors reserves the right to change eligibility limitations
and/or
to
discontinue its participation
in
this
program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you
are completely satisfied with your new vehicle. Our experience has
shown if a situation arises where you feel your concern has not been
adequately addressed, that the Customer Satisfaction Procedure described
earlier
in
this section is very successful.
There may be instances where an impartial third-party can assist
in
arriving
at a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To
assist in resolving these
disagreements Chevrolet voluntarily participates
in
BBB
AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to
settle disputes between customers and
automobile manufacturers.
This
program is available free of charge to
customers who currently own or lease a
GM
vehicle.
If
you
are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using
the
toll-free telephone number, or write
them at the following address:
BBB AUTO LINE
Council
of
Better Business Bureaus
4200
Wilson Boulevard
Suite 800
Arlington, VA
Telephone: 1-800-955-5
100
22203
8-3
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