Chevrolet 2009 Silverado 1500 Pickup Spezifikationen PDF herunterladen (Seite 566)

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101

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to

your dealer and to Chevrolet. Normally, any concerns

with the sales transaction or the operation of the vehicle

will be resolved by the dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of

dealership management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the sales, service, or parts

manager, contact the owner of the dealership or the

general manager.

STEP TWO: If after contacting a member of dealership

management, it appears your concern cannot be

resolved by the dealership without further help, in the

U.S., call the Chevrolet Customer Assistance Center at

1-800-222-1020. In Canada, call General Motors of

Canada Customer Communication Centre at

1-800-263-3777 (English), or 1-800-263-7854 (French).

We encourage you to call the toll-free number in

order to give your inquiry prompt attention. Have the

following information available to give the Customer

Assistance Representative:

• Vehicle Identiﬁcation Number (VIN). This is

available from the vehicle registration or title, or the

plate at the top left of the instrument panel and

visible through the windshield.

• Dealership name and location.

• Vehicle delivery date and present mileage.

When contacting Chevrolet, remember that your

concern will likely be resolved at a dealer’s facility.

That is why we suggest following Step One ﬁrst.

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